Terms & Condition

INFINITE NEW MEDIA GROUP SDN. BHD.

28-Day Coaching Program Terms & Conditions

28天陪跑课程条款与条件

Version 2.0　·　Effective Date / 生效日期：1 September 2026

Company Information　｜　公司资料

Company / 公司：Infinite New Media Group Sdn. Bhd.

Registration No. / 公司注册编号：202501024538 (1625951-X)

Business Address / 营业地址：3-1, Jalan Prima 7, Pusat Metro Niaga, 52000 Kepong, Kuala Lumpur, Malaysia

Email / 电邮：[email protected]

WhatsApp / 电话：+60 18-363 4989

Website / 官网：https://www.chaletteku.com/home

1. Scope of These Terms　｜　条款适用范围

ENGLISH

These Terms & Conditions (“Terms”) govern the purchase and participation in the 28-Day Coaching Program provided by Infinite New Media Group Sdn. Bhd. (“Company”, “we”, “us”).

These Terms should be read together with:

the relevant program or checkout page;

the 28-Day Coaching Program Service Agreement;

the Company’s Privacy Notice / Privacy Policy; and

any specific written arrangement expressly confirmed by the Company.

If a specific written arrangement approved by the Company differs from the standard program arrangement, the specifically approved arrangement shall apply to that particular matter.

This website ("Site") is owned and operated by Infinite New Media Group Sdn. Bhd., a company registered in Malaysia. By accessing or using this Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional guidelines or notices.

中文

本《条款与条件》适用于学员购买及参与 Infinite New Media Group Sdn. Bhd.（以下简称「本公司」）所提供的 28 天陪跑课程。

本条款应与以下文件一并阅读：

相关课程／付款页面；

《28天陪跑课程服务协议》；

本公司的《隐私通知／隐私政策》；以及

本公司正式书面确认的任何个别安排。

如本公司正式书面确认的特别安排与标准课程安排有所不同，则该特别安排仅就相关事项优先适用。

本网站由 Infinite New Media Group Sdn. Bhd. 拥有与运营。使用本网站即表示您同意遵守本条款及隐私政策。

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2. Language　｜　语言

ENGLISH

These Terms are provided in English and Chinese for convenience.

Both versions are intended to have substantially the same meaning. In the event of an inconsistency, the English version shall prevail to the extent permitted by applicable law.

中文

本条款提供英文及中文版本。

两个版本原则上具有相同含义。如内容出现不一致，在适用法律允许的范围内，以英文版本为准。

3. Program Scope　｜　课程内容与服务范围

ENGLISH

The 28-Day Coaching Program currently includes:

8 live Zoom coaching sessions;

pre-recorded foundational training modules;

28 working days of coaching support;

individual homework review and course-related guidance;

access to course materials;

course replay access for 60 calendar days from the relevant intake commencement date; and

guidance focused on one primary Xiaohongshu account unless otherwise confirmed in writing.

The exact program features applicable to a Participant are those stated on the relevant purchase page and/or written confirmation at the time of purchase.

We encourage every Participant to participate and carry out the work in accordance with the course schedule as far as possible. However, if due to personal work, scheduling, other personal reasons, or reasons arising from third-party platforms, you:

did not attend some of the live classes;

did not watch some of the course replays;

did not submit some of the homework;

did not raise questions on your own initiative;

did not reply to some of the team's follow-ups; or

did not complete some of the course recommendations or execution,

the coaching dates for this intake will still proceed according to the original commencement and end dates.

Where the relevant course and coaching services have been duly made available and provided, not participating in or not fully using part of the services will not cause this intake to be automatically paused, restarted or extended.

Third-Party Platforms

The rules, algorithms and account measures of third-party platforms such as Xiaohongshu (RED) — including throttling, down-ranking, account bans, muting, feature restrictions, Feature Adjustment, Region-based Adjustment, as well as the account name or profile bio being unable to display normally — are determined unilaterally by the platform and are outside the Company's control.

Where content cannot be published or execution cannot be completed due to platform reasons, the coaching dates for this intake will still proceed according to the original commencement and end dates, and will not be automatically paused, restarted or extended.

中文

本 28 天陪跑课程目前包括：

8 节 Zoom 直播课程；

基础录播课程；

28 个工作日陪跑服务；

个别功课批改与课程相关指导；

课程教材及相关资料；

自该期开课日起 60 个日历日课程回放；以及

除非公司另有书面确认，课程指导以一个主要小红书账号为主

实际适用于学员的课程权益，以购买时相关付款页面及／或公司正式书面确认的内容为准。

我们鼓励每位学员尽量按照课程进度参与及执行，但如果因为个人工作、时间安排、其他个人原因，或第三方平台的原因，您：

没有出席部分直播课程；

没有观看部分课程回放；

没有提交部分功课；

没有主动提问；

没有回复部分团队 follow-up；或

没有完成部分课程建议或执行，

本期陪跑日期仍然会按照原定的开始及结束日期正常进行。

在相关课程及陪跑服务已经正常开放和提供的情况下，未参与或未充分使用部分服务，不会令本期陪跑自动暂停、重新开始或延长。

关于第三方平台

小红书等第三方平台的规则、算法与账号措施 —— 包括限流、降权、封号、禁言、功能限制、Feature Adjustment、Region-based Adjustment，以及账号名称或个人简介无法正常显示 —— 均由平台单方面决定，不在本公司控制范围内。

因平台原因而未能发布内容或未能完成执行，本期陪跑日期仍按原定开始及结束日期正常进行，不会自动暂停、重新开始或延长。

3.1 Definition of 28 Working Days　｜　28 个工作日定义

ENGLISH

For this Program, the coaching period consists of 28 working days, being Monday to Friday, excluding applicable Malaysian public holidays.

The exact commencement and end dates of each intake will be notified to Participants in writing.

中文

本课程的陪跑期为 28 个工作日，即星期一至星期五，不包括适用的马来西亚公共假期。

每期实际开始及结束日期，将由公司以书面方式通知学员。

4. Meaning of "1-to-1 Coaching" and "Unlimited Q&A"　｜　「1对1指导」及「不限次数答疑」定义

ENGLISH

“1-to-1 Coaching” means that a coach provides individual feedback on a Participant’s homework and course-related questions.

It does not mean:

a dedicated coach serving only one Participant;

immediate or real-time customer service;

24-hour availability; or

unlimited professional consulting outside the scope of the Program.

A coach may support multiple Participants during the same intake.

“Unlimited Q&A” means that no fixed numerical limit is imposed on reasonable, course-related questions submitted during the coaching period.

It does not mean unlimited workload, immediate replies, or consultation on matters unrelated to the Program.

中文

「1对1指导」是指教练针对学员本人的功课及课程相关问题给予个别反馈及指导。

其并不代表：

一名教练只服务一名学员；

即时或实时客服；

24 小时在线服务；或

课程范围以外的无限专业咨询。

同一名教练可能同时负责多名学员。

「不限次数答疑」是指在陪跑期内，对合理且与课程内容相关的问题，不设固定提问次数上限。

其并不代表无限工作量、即时回复，或与本课程无关事项的无限咨询。

5. Coaching Hours and Response Time　｜　教练服务时间与回复时序

ENGLISH

Coaching service hours are:

Monday to Friday, 9:00 AM – 5:00 PM Malaysia Time, excluding applicable Malaysian public holidays.

Course-related questions and homework review requests submitted during coaching hours will generally receive an initial response or processing within one working day.

Messages submitted outside coaching hours will be treated as received on the next working day.

Actual response time may vary depending on:

message volume;

homework complexity;

the amount of material requiring review;

coach availability due to unexpected illness or emergency; or

other reasonable operational circumstances.

The Company does not guarantee immediate or real-time responses.

中文

教练服务时间为：

马来西亚时间星期一至星期五，上午 9 时至下午 5 时，适用的马来西亚公共假期除外。

于当日5pm之前提交的课程相关问题或功课批改要求，一般会在当天得到回复。

非服务时间收到的信息，将自下一个工作日起计算。

实际处理时间可能根据咨询量、功课复杂程度、所需审阅内容、教练突发病假或其他合理运营情况有所不同。

本公司不承诺即时或实时回复。

6. Program Scheduling and Delivery　｜　开课安排与课程交付

ENGLISH

Upon successful payment, Participants may receive access to available pre-recorded foundational modules.

Live sessions will generally be arranged in the next available intake, normally within 1–2 months after purchase, unless another intake date has been stated on the purchase page or confirmed in writing.

The Company will provide reasonable notice of the applicable intake schedule.

The Company may reasonably reschedule a live class due to trainer availability, illness, technical problems, force majeure or other operational circumstances. Where practicable, an alternative class or arrangement will be provided.

A Participant’s failure to attend a scheduled class does not by itself mean that the Company has failed to provide that class.

中文

付款成功后，学员可获得当时开放的基础录播课程。

直播课程一般安排于下一期可参加班次，通常为购买后的 1–2 个月内；如购买页面或公司另行书面确认其他日期，则以该日期为准。

公司将合理提前通知相关班次安排。

如因讲师安排、疾病、技术问题、不可抗力或合理运营需要，公司可调整直播课程时间，并在可行情况下提供替代场次或安排。

如课程已经正常提供，而学员自行未出席，不代表公司未提供该项课程。

7. Delivery of Course Resources　｜　课程资源的交付

ENGLISH

Course resources may include:

Zoom links;

course materials;

homework files;

group access;

recorded lessons; and

replay links.

Once a particular resource has been made available through the designated channel, that particular resource will be considered provided.

Whether a Participant actually opens, downloads, watches or uses that resource does not change the fact that the resource was made available.

However, ongoing coaching services such as homework feedback and Q&A remain subject to the service obligations stated in these Terms and the Service Agreement.

中文

课程资源可能包括：

Zoom 上课链接；

课程教材；

功课文件；

学员群组；

录播课程；及

回放链接。

当某项课程资源已经透过指定方式提供给学员后，即视为该项资源已经提供。

学员实际是否打开、下载、观看或使用，并不改变相关资源已经提供的事实。

但是，功课批改及答疑等持续性陪跑服务，仍须按照本条款及《服务协议》所规定的服务标准提供。

8. Participant Responsibilities　｜　学员责任

ENGLISH

Participants are responsible for:

providing accurate contact information;

reviewing official WhatsApp, email and course group communications;

attending classes or viewing available replays;

submitting homework within the coaching period if feedback is required;

complying with platform rules;

maintaining their own account security and verification;

implementing the strategies taught; and

raising service issues within a reasonable time so that the Company has an opportunity to investigate and, where appropriate, remedy them.

The Program provides education, coaching, guidance and feedback.

It does not include done-for-you services such as:

account management;

content posting;

filming;

editing;

customer closing;

advertising execution; or

operating the Participant’s business.

中文

学员须负责：

提供正确的联系方式；

查看官方 WhatsApp、电邮及学员群组通知；

出席课程或自行观看可用回放；

如需要批改，应于陪跑期内提交功课；

遵守第三方平台规则；

自行维护账号安全及实名认证；

实际执行课程所教授的方法；以及

如认为服务出现问题，应在合理时间内提出，让公司有机会调查并在适当情况下处理。

本课程提供的是教育、陪跑、指导及反馈服务。

课程不包含代做服务，包括但不限于：

代运营；

代发布内容；

代拍摄；

代剪辑；

代成交客户；

代投放广告；或

代为经营学员业务。

9. No Guarantee of Results　｜　不保证商业成果

ENGLISH

The Company does not guarantee:

views;

traffic;

followers;

engagement;

leads;

customers;

sales;

revenue;

profit; or

any particular commercial outcome.

Testimonials, case studies and past results are examples of previous experiences only and do not constitute a guarantee that another Participant will achieve the same or similar results.

Results depend on numerous factors including implementation, industry, market conditions, content quality, business model and third-party platform behaviour.

For the avoidance of doubt, the Company does not guarantee that any particular post will become viral, achieve a specific number of views or engagement, or meet any particular performance benchmark.

Nothing in our programs constitutes financial, legal, or business advice.

中文

本公司不保证任何特定的：

浏览量；

流量；

粉丝增长；

互动；

咨询；

客户；

销售额；

收入；

利润；或

其他商业成果。

任何成功案例、学员见证或历史数据，仅用于说明过去个别情况，不构成对其他学员获得相同或类似结果的保证。

实际成果受执行程度、行业、市场环境、内容质量、商业模式及第三方平台等多项因素影响。

为免疑义，本公司不保证任何特定笔记一定成为「爆款」、达到特定浏览量或互动量，或达到任何特定内容表现标准。

课程不构成任何形式的财务、法律或商业建议。

10. Change of Intake / Transfer　｜　改期与转让

ENGLISH

Once a Participant has confirmed a coaching intake, the confirmed intake is generally fixed.

A request to change intake must be submitted in writing at least 3 days before the commencement date.

Subject to capacity and operational availability, the Company may approve one change of intake.

Any change is valid only after written confirmation from the Company.

After commencement, changes are generally not permitted unless the Company expressly approves otherwise or applicable law requires otherwise.

Program places are personal and may not be resold or transferred without the Company’s written approval.

中文

学员确认陪跑月份后，该月份原则上固定。

如需要申请改期，应至少于开课前 3 天以书面提出。

公司可根据课程名额及实际运营情况，酌情批准最多一次改期。

任何改期必须经过公司书面确认后方告生效。

课程正式开始后原则上不接受改期，公司另行书面批准或适用法律另有规定的情况除外。

课程名额属于学员本人，未经公司书面批准，不得转售或转让。

本期主要参与人一经确认，不可更换。

如确有特殊情况需要更换，须最迟于开班日起 7 个工作日内以书面（WhatsApp 或 Email）向本公司提出，并于本公司要求后 2 个工作日内提供新参与人的姓名、 WhatsApp 号码、Email。逾期未提供者，视为撤回该项申请。

11. Payment and Instalment Arrangements　｜　付款与分期

ENGLISH

The full Program price, applicable taxes and any mandatory Company charges will be displayed or communicated to the Participant before payment.

Available payment methods may include credit card, bank transfer and approved third-party payment or instalment providers.

Where a Participant chooses a third-party financing or instalment provider, the Participant is also subject to that provider’s separate terms.

The Company is not responsible for interest, financing fees, late payment fees or penalties separately imposed by the third-party provider.

For instalment arrangements offered directly by the Company, Participants must make payments according to the agreed schedule.

If a payment becomes overdue, the Company may suspend access after reasonable notice until the outstanding amount is resolved, subject to applicable law.

Any sums already paid will be dealt with according to these Terms, the relevant payment arrangement and applicable law.

中文

课程完整价格、适用税费及任何必须支付给公司的费用，应在付款前向学员显示或说明。

付款方式可能包括信用卡、银行转账及获接受的第三方分期／付款平台。

如学员选择第三方融资或分期服务，同时须遵守该第三方平台的独立条款。

第三方平台另外收取的利息、融资手续费、迟付费用或罚款，由学员与相关第三方处理。

如属公司直接提供的内部付款计划，学员须按照确认的付款时间表付款。

如发生逾期，公司可在给予合理通知后暂停课程访问权限，直至欠款处理完毕，但须受适用法律规范。

已经支付的款项，应按照本条款、相关付款安排及适用法律处理。

12. Refund Policy　｜　退款政策

ENGLISH

All payments made for the 28-Day Coaching Program are strictly non-refundable once confirmed, except where the Company fails to provide or reschedule live sessions within a reasonable timeframe (e.g., more than 60 days after purchase) or where otherwise required by law.

Upon payment confirmation, access to the basic recorded training materials will be provided, which constitutes partial delivery of the program.

Non-attendance or failure to participate in live sessions does not constitute non-delivery or grounds for refund.

Once access to recorded materials or live sessions has been made available,the program is deemed partially or fully delivered.

The Company fulfills its obligations by providing reasonable access and class schedule notifications.

中文

所有针对「28天陪跑课程」的付款一经确认即视为不可退款，除非公司未能在合理期限内（例如购买后超过60天）安排或改期直播课程，或法律另有强制规定。

付款确认后，学员将获得录制基础课程的访问权限，该行为即视为课程部分交付。

学员未能出席直播课或未参与学习，不构成公司未交付课程或退款理由。

一旦课程录制资料或直播课访问权限已提供，即视为课程部分或全部交付。

公司在合理时间内提供上课排期与通知，即视为已履行交付义务。

12.1 Electronic Agreement / Click-Wrap Consent　｜　电子同意

ENGLISH

By creating an account or clicking “Create Account” / “Pay Now,” you agree to these Terms & Conditions, the Refund Policy, and the Privacy Policy.

Electronic consent and e-signatures are valid and enforceable under the Electronic Commerce Act 2006 (Malaysia).

中文

电子同意 / Click-wrap：

当您创建账户或点击「创建户口 / 立即付款」按钮，即视为已同意本《条款与条件》《退款政策》及《隐私政策》。

依据《电子商务法2006》，该电子同意与电子签署具有法律效力。

13. Third-Party Payment Platforms　｜　第三方支付平台条款

ENGLISH

If you make payment through any third-party installment or financing platform (e.g., Online Banking, Ezbeli, TNG, Paypal, Payex etc.), you acknowledge and agree that such payment constitutes full acceptance of these Terms & Conditions, the Refund Policy, and the Privacy Policy, as made available on our official website https://www.chaletteku.com/terms--condition prior to payment.

Regardless of whether you created an account on our website, your payment via third-party gateway signifies consent and contractual agreement with Infinite New Media Group Sdn. Bhd.

The Company shall not be responsible for any financing fees, interest, or contractual terms between you and the third-party provider.

中文

若您通过任何第三方分期或融资平台（例如 ., Online Banking , Ezbeli, TNG, Paypal, Payex 等）进行付款，即表示您已在付款前阅读并同意本公司官网（https://www.chaletteku.com/terms--condition）所载的《条款与条件》《退款政策》及《隐私政策》。

无论您是否在本网站创建账户，通过第三方支付平台完成付款的行为，即视为您已同意并受 Infinite New Media Group Sdn. Bhd. 条款约束。

公司不对您与第三方平台之间的分期手续费、利息或合约条款承担任何责任。

14. Dispute & Chargeback Policy　｜　争议与退款申请条款

ENGLISH

Despite the above no-refund policy, if a customer initiates a dispute or chargeback through their bank, credit card provider, or payment gateway (e.g. Stripe / FPX), the Company reserves the right to:

Deduct 10% of the total course fee as processing and administrative cost;

Deduct any dispute handling fees charged by the payment processor (typically RM75–RM150 per transaction); and

Suspend or terminate the customer’s access to all programs until resolution.

If the dispute is determined invalid (e.g. course materials or access were already provided), the Company reserves the right to recover the loss and all associated fees.

These deductions are administrative and non-punitive in nature, reflecting real transaction costs.

中文

尽管公司实行不退款政策，若客户通过银行、信用卡公司或支付平台（如 Stripe / FPX）发起交易争议或退款申请，公司保留以下权利：

从课程费用中扣除10% 的处理与行政费用；

扣除支付平台收取的争议手续费；

暂停或终止客户的课程访问权限，直至争议解决。

若平台判定争议无效（如课程内容或访问权限已提供），公司有权追回因此产生的损失及相关费用。

上述扣除属行政性质而非惩罚性条款，仅用于反映实际交易成本。

15. Instalment Payments　｜　分期付款条款

ENGLISH

For installment payments made through third-party gateways (e.g., Stripe or credit card providers), all installments must be completed as scheduled. Failure to complete payment may result in suspension of access and administrative fees imposed by the provider. The Company is not responsible for any interest, late fees, or penalties charged by financial institutions.

For internal payment plans offered directly by the Company, failure to complete payment will result in immediate suspension of access and forfeiture of prior payments.

中文

若通过第三方支付平台（如Stripe或信用卡分期），学员须按期完成付款。若付款失败，公司可暂停访问权限，并不承担银行或平台收取的利息或滞纳金。

对于由公司直接提供的内部分期付款方案，若学员未能按期完成付款，公司有权立即暂停课程访问权限，并没收已支付的款项。

16. Non-Disparagement & Reputation Protection　｜　非贬损与品牌保护条款

ENGLISH

You agree not to make any false, misleading, or defamatory statements—verbally or in writing—about Infinite New Media Group Sdn. Bhd., its directors, trainers, employees, or programs in any public forum, including but not limited to social media, review platforms, or online communities.

Constructive feedback is welcome and can be submitted directly via official channels (such as email or WhatsApp support).

Publishing or sharing malicious or defamatory content may constitute a breach of contract and defamation under applicable laws. The Company reserves the right to take legal action, including seeking compensation for reputational damages and reporting to platform administrators for content removal.

Screenshots, public comments, and digital posts may be preserved as evidence for legal proceedings.

For feedback or complaints, please contact us directly at [email protected] or via WhatsApp official support +60108746679

We welcome honest feedback submitted through official channels.

中文

学员同意，不得在任何公开平台（包括社交媒体、评价区、论坛等）散布虚假、误导或诽谤公司、课程、讲师或员工的言论。

若对课程有建设性意见，可通过官方邮箱：[email protected]或WhatsApp +6018-3634989 渠道反馈。

若恶意发布诋毁性或虚假信息，公司有权依据合同及法律采取行动，包括但不限于要求赔偿名誉损失及向平台举报要求删除内容。

公司有权保存相关截图、公开评论及网络发布内容，作为法律程序中的证据。

17. Electronic Acceptance　｜　电子确认

ENGLISH

Where these Terms and related policies are made available to a Participant before purchase, the Participant may indicate acceptance electronically, including through a checkbox, electronic form, account creation or payment confirmation process.

Electronic records may be used as evidence of the Participant’s acceptance.

The use of an electronic message shall not, by itself, cause the agreement to be denied legal effect, validity or enforceability.

中文

如本条款及相关政策已经在付款前提供予学员阅读，学员可透过电子勾选、电子表格、建立账号或付款确认流程作出电子确认。

相关电子记录可作为学员作出确认的证据。

合约不会仅因采用电子方式订立而当然失去法律效力。

18. Intellectual Property　｜　知识产权

ENGLISH

All original course materials provided by the Company, including videos, recordings, slides, workbooks, written materials, templates and proprietary training content, remain the intellectual property of the Company or the relevant rights holder.

Participants receive a limited, personal, non-transferable right to use the materials for their own learning and implementation.

Unless written permission is obtained, Participants must not:

reproduce substantial course materials;

record live sessions;

redistribute course recordings;

share paid materials with non-participants;

resell course materials;

republish the materials; or

substantially reproduce the Company’s proprietary course materials as their own paid training or coaching product.

Personal note-taking for learning purposes is permitted.

All rights not expressly granted remain reserved.

All materials, videos, designs, text, and content provided through this Site or our programs are owned by Infinite New Media Group Sdn. Bhd. and protected by the Copyright Act 1987 (Malaysia) and international copyright laws. You may use materials only for personal and non-commercial learning purposes. Unauthorized reproduction, distribution, or resale is strictly prohibited.

This clause applies to all recorded and live materials, including but not limited to Zoom sessions, video lessons, slides, workbooks, PDF and WhatsApp coaching content.

Any unauthorized use—including but not limited to re-uploading, reselling, repackaging, or using the materials for your own course or coaching business—constitutes a copyright infringement under the Malaysian Copyright Act 1987 and will result in legal action.

The Company reserves the right to take legal action and terminate access without refund if any such unauthorized use is detected.

You may link to our website provided such link does not misrepresent or imply any partnership. Framing, embedding, or reproducing our content on external sites without written consent is prohibited.

中文

本公司提供的原创课程内容，包括视频、录影、讲义、Workbook、文字内容、模板及专有教学内容，其知识产权仍属于本公司或相关权利人。

学员仅获得个人、不可转让的学习及实际执行使用权。

未经公司书面同意，学员不得：

大量复制课程资料；

私自录制直播课程；

传播课程录影；

将付费教材分享给非学员；

转售课程资料；

重新公开发布教材；或

将公司的专有课程内容大量复制后包装成自己的付费课程／辅导产品。

学员可为了个人学习目的自行做笔记。

其他未明确授予的权利均由本公司保留。

本网站及课程内容（包括视频、文本、设计等）均受《马来西亚版权法1987》及国际版权法保护。仅可用于个人学习，禁止复制、分发或转售。

本条款适用于所有录制与直播内容，包括但不限于 Zoom 课程、视频教学、讲义，PDF及 WhatsApp 陪跑内容。

未经授权的使用行为（包括但不限于重新上传、转售、打包或用于自行开设课程／辅导）将构成违反《马来西亚版权法1987》，公司有权采取法律行动追究责任。

一经发现有此类未经授权的商业使用，公司有权立即终止访问权限且不予退款，并保留法律追责权利。

您可分享本网站链接，但不得误导或暗示合作关系。未经书面许可，不得在外部网站嵌入或复制内容。

19. Confidentiality and Community Conduct　｜　保密及社群规范

ENGLISH

Participants must respect the privacy and confidential information of the Company and other Participants.

Participants must not distribute private group discussions, another Participant’s confidential business information, private contact details or paid course materials to unrelated third parties without permission.

Participants must communicate respectfully and must not engage in harassment, threats, spam, unauthorised advertising or conduct that materially disrupts the learning environment.

For serious or repeated misconduct, the Company may take reasonable measures including warnings, temporary suspension or removal from the community.

Any effect on fees or access will be determined having regard to the circumstances and applicable law.

Breach of confidentiality may result in account termination and legal action for damages.

Such actions shall not be considered a failure of service delivery and shall not entitle the participant to any refund.

中文

学员须尊重公司及其他学员的隐私和机密资料。

未经允许，不得向无关第三方传播私人群组讨论、其他学员的机密商业资料、私人联系方式或付费课程内容。

学员须保持基本尊重，不得进行骚扰、威胁、Spam、未经批准的广告行为或严重扰乱学习环境。

如出现严重或重复违规，公司可根据情况采取合理措施，包括警告、暂时暂停或移除群组／课程权限。

有关课程权益或费用的处理，应根据具体情况及适用法律决定。

若违反保密义务，公司有权终止课程访问并追究损害赔偿责任。

上述情况不视为公司未履行服务义务，亦不构成退款理由。

20. Defamation & Public Statement　｜　诽谤与公开声明条款

ENGLISH

Customers agree not to make, publish, or distribute any false, misleading, or defamatory statements about the Company, its staff, or its programs through any online or offline platform.

The Company reserves the right to take legal action against any individual or entity whose statements cause reputational or commercial harm. The Company also reserves the right to publicly clarify or respond to false or misleading statements (including through official website or social media channels) to protect its reputation and business integrity.

中文

客户同意不通过任何线上或线下平台发布、传播任何关于公司、员工或课程的虚假、误导或诽谤性言论。

若此类行为对公司声誉或商业利益造成损害，公司保留采取法律行动的权利。

公司亦保留在官方网站或社交媒体上公开澄清事实、回应虚假言论的权利，以维护公司声誉与正当权益。

在公开发布相关内容前，本公司将采取合理措施，删除、遮盖或模糊可能直接识别学员身份的资料，包括在适用情况下：

姓名；

WhatsApp 或其他通讯平台头像；

电话号码；

电邮地址；

小红书用户名、账号名称或账号 ID；

学员本人照片或脸部；

QR Code；

私人联系方式；

可识别的账号资料；以及

其他足以让公众合理识别该学员身份的资料。

21. Anonymised Student Feedback, Results and Marketing Use　｜　匿名学员反馈、成果及宣传使用

ENGLISH

During the course of the Program, Participants may voluntarily share feedback, messages, screenshots, content performance, enquiries, achievements or other results with the Company through WhatsApp, course groups, email or other communication channels.

The Participant agrees that the Company may use, reproduce, crop, format or publish anonymised or de-identified excerpts, screenshots, feedback and results for educational, case study, social media, advertising or promotional purposes, without obtaining separate approval for each individual use, provided that the published material does not reasonably identify the Participant.

By submitting testimonials, comments, or media to us via email, WhatsApp, or social media, you grant Infinite New Media Group Sdn. Bhd. a non-exclusive, royalty-free, perpetual license to use such content for marketing, promotional, or educational purposes.

中文

在课程及陪跑期间，学员可能会透过 WhatsApp、课程群组、电邮或其他沟通管道，主动向本公司分享反馈、信息、截图、内容数据、咨询情况、学习成果或其他执行结果。

学员同意，本公司可在无法合理识别学员身份的前提下，将有关内容以匿名或去识别化方式进行截图、节录、裁切、排版或展示，并用于教学、学员案例、社交媒体、广告或其他宣传用途，无需就每一次匿名使用另外取得学员同意。

当您提交反馈、评论或媒体内容（包括通过电子邮件、WhatsApp 或社交媒体）时，即授权公司可将内容用于宣传或教学用途，且无需额外报酬。

22. Information That May Remain Visible　｜　可保留展示的信息

ENGLISH

Provided that the Participant cannot reasonably be identified, the Company may retain or describe non-identifying information relevant to the case study, including:

general industry or business category;

general country, city or market;

course or program participated in;

content performance;

views, engagement, enquiries or other result metrics;

time taken to achieve the stated result;

anonymised feedback or comments; and

other non-identifying information reasonably necessary to explain the case.

For example, the Company may describe an anonymised case as:

“Hong Kong Insurance Agent — achieved 11,500+ views within one week after applying the course methodology.”

provided that the Participant’s identity, contact information and identifiable account details are not disclosed.

中文

在无法合理识别特定学员身份的情况下，本公司可保留或描述与案例相关的非识别性资料，包括：

一般行业或业务类别；

一般国家、城市或市场；

所参与的课程或计划；

内容表现；

浏览量、互动量、咨询量或其他成果数据；

达到有关结果所使用的时间；

匿名后的学员反馈或评价；以及

为合理说明案例所需要的其他非识别性资料。

例如，在不公开学员身份、联系方式及可识别账号资料的情况下，本公司可以匿名形式描述案例，例如：

「香港保险 Agent —— 上课后跟着课程方法执行，笔记发布一星期获得 11,500+ 流量。」

22.1 Accuracy of Student Results　｜　学员成果真实性

ENGLISH

The Company may crop, blur, resize, highlight or redesign anonymised materials for presentation purposes, but will not knowingly fabricate, materially alter or misrepresent the substance of a Participant’s original feedback or results.

中文

本公司可为了排版及展示目的，对匿名素材进行裁切、模糊、缩放、重点标示或重新设计，但不会故意捏造、实质篡改或歪曲学员原本所分享的反馈或成果。

23. Personal Data and Privacy　｜　个人资料与隐私

ENGLISH

The Company processes personal data for purposes including:

enrolment;

payment administration;

course delivery;

communication;

customer support;

quality assurance;

dispute handling;

legal compliance; and

other purposes described in the Company’s Privacy Notice.

Relevant data may be processed by third-party service providers such as payment processors, cloud-storage providers, CRM systems, communication platforms and video-conferencing services.

Where personal data is transferred or processed outside Malaysia, the Company will handle such transfers in accordance with applicable Malaysian personal-data-protection requirements.

Participants may refer to the Company’s Privacy Notice for further information concerning data processing, retention, access, correction and other applicable rights.

The Company complies with Malaysia’s Personal Data Protection Act (PDPA) and international standards such as GDPR.

We ensure all cross-border data transfers comply with adequate security measures under Section 129(1) PDPA.

中文

本公司可能为了以下目的处理学员个人资料：

报名；

付款管理；

提供课程；

发送通知；

客户服务；

服务品质管理；

争议处理；

法律合规；及

《隐私通知》中列明的其他用途。

有关个人资料可能由付款平台、云端服务商、CRM、通讯平台及视讯会议平台等第三方服务供应商处理。

如个人资料涉及马来西亚境外的处理或传输，公司将按照适用的马来西亚个人资料保护要求处理。

有关资料使用、保存、查阅、更正及其他适用权利，请参阅公司的《隐私通知》。

公司遵守马来西亚《个人资料保护法》（PDPA）及国际隐私标准（如GDPR）。

公司确保所有跨境数据传输均遵守《个人资料保护法》（PDPA）第129(1)条之适当安全措施规定。

24. Complaints and Service Issues　｜　投诉与服务问题

ENGLISH

Participants are encouraged to raise any service issue within the 28 working days of the coaching period so that the Company can investigate while relevant records remain available.

Complaints may be submitted through:

Email: [email protected]
WhatsApp: +6018-3634989

The Company will review written complaints and respond within a reasonable period.

The detailed complaint and review process applicable to the coaching period is set out in the 28-Day Coaching Program Service Agreement.

Any internal complaint timeframe is intended to facilitate timely investigation and does not shorten any statutory limitation period or legal right that cannot lawfully be excluded.

中文

学员如认为课程服务出现问题，应在 28 个工作日的陪跑期内提出，让公司能够在相关资料仍可取得时及时调查。

投诉可发送至：

Email: [email protected]
WhatsApp: +6018-3634989

本公司会对书面投诉进行审核，并在合理时间内回复。

陪跑期详细投诉及复核机制，请参阅《28天陪跑课程服务协议》。

公司内部建议的投诉期限仅用于及时调查，不构成缩短依法不得排除的法定申索期限或权利。

25. Limitation of Liability　｜　责任限制

ENGLISH

To the fullest extent permitted by applicable law:

the Company will not be liable for indirect, incidental, consequential or purely commercial losses, including loss of expected profits, opportunities or goodwill, arising solely from a Participant’s business decisions, use of the teaching materials or failure to achieve expected results; and

the Company’s aggregate contractual liability relating to the Program shall not exceed the amount actually paid by the Participant for the relevant Program.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any applicable statutory consumer rights, fraud or wilful misconduct.

中文

在适用法律允许的最大范围内：

对于因学员自身商业决定、教材使用或未达到预期成果所产生的间接、附带、后续或纯商业损失，包括预期利润、商业机会或商誉损失，公司不承担责任；以及

公司就本课程产生的累计合约责任，以学员就相关课程实际支付的金额为上限。

本条款不会排除或限制依法不得被排除或限制的责任，包括适用的法定消费者权利、欺诈或故意不当行为。

26. Force Majeure　｜　不可抗力

ENGLISH

The Company shall not be responsible for delay or temporary inability to perform caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, major internet or power outages, epidemics, platform-wide outages, war, civil disturbance or similar events.

Where such an event materially affects Program delivery, the Company will use reasonable efforts to notify Participants and, where practicable, reschedule or provide a reasonable alternative arrangement.

中文

如因公司合理控制范围以外的情况，包括天灾、政府限制、大规模网络或电力故障、疫情、第三方平台整体故障、战争、社会动乱或类似事件，导致课程延迟或暂时无法提供，公司对此类延误不承担责任。

如有关事件实质影响课程交付，公司将在合理可行情况下通知学员，并安排改期或其他合理替代方案。

27. Governing Law & Dispute Resolution 法律适用与争议解决

ENGLISH

These Terms are governed by Malaysian law. Disputes shall be resolved through the Malaysian Mediation Centre or AIAC in Kuala Lumpur, conducted in English.

中文

本条款受马来西亚法律管辖。任何争议应提交马来西亚调解中心或吉隆坡仲裁中心（AIAC）解决，语言为英文。

28. Notices and Communications　｜　通知

ENGLISH

Routine course communications may be sent through the designated WhatsApp group, WhatsApp account, email or course platform.

Important individual communications relating to complaints, account suspension or specific contractual matters may be sent to the Participant’s registered email address and/or WhatsApp number.

Participants are responsible for keeping their contact information current.

The Company’s records of transmission may be used as evidence that a communication was sent.

中文

日常课程通知可透过指定 WhatsApp 群组、WhatsApp、Email 或课程平台发送。

涉及投诉结果、账号暂停或其他重要个别事项的通知，可发送至学员登记的 Email 及／或 WhatsApp。

学员有责任确保联系方式保持有效及最新。

公司的发送记录可作为有关通知已经发出的相关记录。

29. Statutory Rights　｜　法定权利

ENGLISH

Nothing in these Terms is intended to exclude, restrict or reduce any right, guarantee, remedy or liability that cannot lawfully be excluded or limited under applicable Malaysian law.

If any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement shall prevail to the extent of that conflict.

中文

本条款任何内容均不旨在排除、限制或减少依据适用的马来西亚法律不得被合法排除或限制的权利、保证、救济或责任。

如本条款任何内容与强制性法律规定发生冲突，应在有关冲突范围内以该法律规定为准。

30. Severability and No Waiver　｜　条款可分割性及不放弃权利

ENGLISH

If any provision is found to be invalid or unenforceable, it shall be limited or removed only to the extent necessary, and the remaining provisions shall continue in effect.

A failure or delay by either party to exercise a right does not automatically constitute a waiver of that right.

中文

如任何条款被认定为无效或不可执行，该条款仅在必要范围内予以限制或删除，其余条款继续有效。

任何一方未即时行使或延迟行使某项权利，不当然构成放弃该权利。

31. Acceptance　｜　确认与同意

ENGLISH

Before completing payment, Participants should review:

Terms & Conditions

Refund & Cancellation Terms

28-Day Coaching Program Service Agreement

Privacy Notice

By completing the required electronic confirmation and proceeding with payment, the Participant confirms that the relevant terms were made available for review and that the Participant agrees to be bound by them, subject to applicable law.

中文

在完成付款前，学员应阅读：

《Terms & Conditions》

《退款及取消条款》

《28天陪跑课程服务协议》

《隐私通知》

当学员完成所需电子确认并继续付款，即确认相关条款已经提供予其阅读，并同意在适用法律范围内受有关条款约束。